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Aetna modifying policies to help members in fire-ravaged California areas
Pharmacy:
Beginning Monday, October 22, we modified policies to meet the prescription drug needs of our members in the path of the fires in the seven counties that have been declared disaster areas by the state of California (Los Angeles, Orange, San Bernardino, San Diego, Santa Barbara, Riverside and Ventura).
In these counties:
Members who had to flee without their medications, or want to refill prescriptions so that they can be prepared to evacuate, can refill their prescriptions early.
Members whose mail-order medications were lost or damaged in transit are able to get refills with no copay.
Members whose plans require them to use mail-order for certain medications can fill these prescriptions at a local pharmacy during the emergency period.
Aetna Specialty Pharmacy has been contacting members in the affected areas who are expecting deliveries, so they can make sure the members are able to receive their medications at their original or an alternative address.
Aetna Rx Home Delivery is filling orders for the affected areas, but carriers are holding the deliveries until they are able to complete them. Members can contact customer service to request alternative delivery sites, or fill their prescriptions locally.
Medical care:
It is important to remember that our members can seek urgent or emergency care anywhere, as needed. For members in San Diego County, where we know the fire has caused the closure of hospitals and physician offices, we are also approving non-emergency care for members at out-of-network providers through November 10. This allows members who cant access their normal providers to receive the care they need at an in-network coverage level. Members can always call Aetna Member Services to locate another provider.
Behavioral Health:
Aetna Behavioral Health is making its telephone assistance program available to all Aetna members during this time of need through November 10. Aetna members can contact the program at 1-888-AETNA-32 (1-888-238-6232) for telephonic consultation, referrals, or general information such as areas affected by the fires, shelters, government resources, and how to locate loved ones.
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